Refund policy
Returns Policy Summary
- Returns Accepted: Within 30 days of purchase.
- Free Return Shipping: We cover the return shipping costs.
- No Restocking Fee: No extra charges for returns.
- No Final Sale Items: All items are eligible for return unless specified as final sale.
- Change of Mind: We do not offer refunds if you change your mind or select the wrong option. Please double-check your order before submitting.
- Faulty Products: If the product is faulty, we will provide a remedy as per the Consumer Guarantees Act.
Refund Process
- Return Notification: We will email you once we receive and inspect your return, informing you of the approval or rejection of your refund.
- Refund Processing: If approved, the refund will be automatically credited to your original payment method within a set period.
Late or Missing Refunds
- Check your bank account again.
- Contact your credit card company, as refunds may take time to process.
- Contact your bank, as there might be a delay before the refund is posted.
- We can only refund to the original payment method used.
If you’ve done all of this and still haven’t received your refund, please contact us.
Important Reminder: Contact us for the correct return address; the address on the shipping label is not for returns.